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From chatbot to companion: the emotional AI revolution

Olivier GomezOlivier Gomez (OG), source: McKinsey & Gartner
Infographic: From chatbot to companion, the emotional AI revolution. The question, the reality, the shift from the chatbot era to the AI companion era, and four steps from scripted bot to true companion.
Source printed on the infographic: McKinsey & Gartner. Open full size.

Printed on the infographic:

Why the next era of AI is about feeling, not just function.

The future of AI is not smarter, it is more human.

Companions that remember, adapt, and respond to emotional context will replace transactional chatbots.

First published in the AI in Infographics series on 17/10/2026. See it on Substack or subscribe to get the next one.

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